Cycle Platform

Subscriptions & Refunds

Effective 20 September 2026. The price, billing period and renewal terms shown at checkout apply to your purchase.

Native subscriptions

Subscriptions purchased in the iOS or Android app are billed by Apple or Google. They renew for the displayed period unless cancelled through the relevant store before renewal. Cancellation stops future renewals and access normally continues until the paid period ends.

Web subscriptions

Where web checkout is offered, the checkout identifies the plan, price, billing period and payment provider before payment. Club and school owners are responsible for their organisation subscription and any additional coach licences they choose.

Failed payments and suspension

If a renewal fails or a paid period ends, paid organisation or account features may be suspended. Coaches linked to a suspended club will be asked to contact the club owner.

Refunds

Apple and Google handle refund requests for purchases they process. For an eligible web purchase, contact support@veelixgroup.com with the account email and transaction reference. Statutory consumer rights remain unaffected.

Billing help

Manage a native subscription in the applicable app store. For Cycle Platform invoices or web billing questions, email support@veelixgroup.com.